- Introduction
Thank you for shopping with Artndesire.com. We want you to be completely satisfied with your purchase. In case you need to return a product or seek a refund, we have outlined our policy below to guide you through the process. Please read the following information carefully.
2. Delivery Time
2.1 Delivery timeline within India will be 10 days, though we will try to deliver at the earliest.
2.2 International delivery will take 2 weeks. Though, we will make sure to deliver at the earliest and inform accordingly.
3. Eligibility for Returns
3.1 Physical Products: Our refunds and returns policy applies to physical products purchased directly from Artndesire.com. If you purchased our products from a third-party retailer or marketplace, please refer to their respective policies.
3.2 Return Timeframe: You have 10 days from the date of delivery to initiate a return for eligible products.
4. Initiation of Returns
4.1 Contact Customer Support: Please email our customer support team at contact@artndesire.com with your order number and reason for the return. Our team will guide you through the return process.
4.2 Return Authorization: Once your return is approved, you will receive shipping instructions after which you can proceed to return.
- Return Conditions
5.1 Product Condition: Returned products must be in their original condition, unused, and undamaged. We reserve the right to refuse returns if the product does not meet these conditions.
5.2 Original Packaging: Please return the product in its original packaging to ensure safe transit.
- Refunds
6.1 Refund Process: Upon receiving and inspecting the returned product, we will process your refund. Refunds will be issued to the original payment method used during purchase.
6.2 Refund Timeframe: Refunds may take up to 10 business days to appear in your account, depending on your payment provider’s processing time.
- Return Shipping Costs
7.1 Return Shipping Fees: Customers are responsible for return shipping fees, except in cases where the product is defective or damaged during transit.
- Defective or Damaged Products
8.1 Inspection and Replacement: If your product arrives defective or damaged, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
- Contact Information
For any questions or assistance with returns, please contact our customer support team:
Email: contact@artndesire.com
Address – ArtnDesire, New town, AA2, Kolkata – 700160, W.B., India
- Changes to the Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without notice. The revised version will be effective upon posting on this page.